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Refund, Return and Rescheduling Policy

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Refunds

When you cancel your flower order with a minimum of 2 months notice of your reserved date, you'll receive a refund for the total amount paid, minus a retainer fee of $200.

Please be aware that if you decide to cancel your order within 2 months of your reserved date, we regret to inform you that we are unable to process refunds. We appreciate your understanding as we allocate our resources and procure materials in advance for your order.

Gift cards are non-refundable 

Returns

In accordance with our disclaimer, all Eternal Bloom products are produced without any express or implied warranties.

  • Our unique, customized items, including flower preservation pieces and commissioned works, are sold in their original condition and are non-returnable.
  • For a period of 7 days from the date of purchase, customers can return ready-made items. They will be eligible for a replacement item, however, the customer will be responsible for covering all shipping and handling costs.

Rescheduling

You have the flexibility to reschedule the arrival dates of your flowers up to a month in advance, with no extra charges.

Simply contact us with your new rescheduled date and we will make note of the adjustment.

Lost or Damaged Flowers

Please note: Eternal Bloom assumes no liability for lost, stolen, or damaged bouquets. Any occurrences during the event where the flowers are used or transportation that impact the flowers are beyond our control. Since we diligently arrange every order by procuring the required supplies ahead of time, we are unable to offer complete refunds for the aforementioned incidents.

Options if Your Flowers are Lost or Damaged:

I.) In case of lost bouquets during shipping, we require evidence of the lost package or bouquet to initiate a refund request. Our refund policy offers a 50% refund for bouquets that have been confirmed as lost through the provision of a tracking number.

II.) You can send a replica bouquet to our studio through your original florist and choose to either overnight the flowers or drop them off at our studio. Another option is to dry the flowers using our instructions, and then send them to B&R at a later time to save on shipping fees

III.) In order to obtain a replica bouquet, you have the option to reach out to our local florist in Toledo, Ohio. If so choose, we will gladly handle the pickup for a service fee of $50.00. If you need the florists' details, please don't hesitate to contact us.

IV.) Clients can utilize their order payment as credit for any date within a year from the scheduled date.

V.) By utilizing our services, you still have the option to preserve a damaged bouquet. It is a common occurrence for some of the flowers to turn slightly brown during shipping. Typically, we can still preserve flowers that have experienced excessive bruising or browning (as long as the client acknowledges that the final product may have visible signs of bruising). However, if your flowers exhibit extensive browning, molding, mildew, or rotting, we are unable to dry or preserve them to meet our standards.